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Frequently Asked Questions
Q: Do we offer local pickup?
A: As a convenience, we offer local pickup in Scarborough. All orders must be placed on-line or by telephone. We will email you or call when your order is ready for pickup. Pickup is limited to Monday (9:30AM - 4:30PM), Thursday (9:30AM - 4:30PM) and Friday (9:30AM - 1:30PM). You MUST receive a pickup number prior to pickup. Photo ID may be required.
Q: Do we send Order Status Emails?
A: As a courtesy to our customer we DO not send constant emails regarding order status. We send an email regarding any outstanding orders once per week (normally Sunday - Monday). If you wish to make an inquiry, you can do so by sending an email to our customer service. Once an order is shipped you will receive an email confirmation along with tracking information. Please unblock 'donotreply@techdepotcanada.com' from your spam list as this is the email we use to send order updates.
Q: Will my email be used for email blasts or email promotions?
A: TechDepot Canada does not send email blasts or mass emails. We only send promotion material to customers who specifically request that information.
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order to view the current status.
Order status is available by contacting customer service via email as well.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.